geneticXchange Product Support

Our standard support package for customers includes accessibility to a support representative from 8 AM to 8 PM EST, Monday to Friday. You can contact our support team within these hours via e-mail, our contact support form, telephone, or fax at:

Product Support Americas:

ussupport
Phone: :30 AM - 6:00 PM PST)

Product Support Asia Pacific:

apacsupport
(Phone - 8:30 AM - 6:00 PM GMT+12)

Product Support EMEA:

uksupport
(Phone - 8:30 AM - 6:00 PM GMT)
For more extensive support packages, please contact your sales representative.

Need help right now?

Online Support Form

Enter your details here and you will be registered for our online Knowledge Base and if required the nature of your problem will be sent to one of our representatives immediately, we endevour to reply to support issues as soon as possible (during the working day).

Knowledge Base

Our customers now have the ability to query our Knowledge Base to instantly find answer to common technical questions!

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